Use the Email Log
The Email Log helps answer whether an email was attempted, what type it was, and which related campaign or workflow produced it.
Where to find it: Admin → Communications → Email Log
What to do
- Search or filter for the contact, time, or message type.
- Open the related campaign or record when a link is available.
- Compare the log status with the recipient’s suppression and contact history.
- Use the exact timestamp and status when asking Help about delivery.
Good to know
- Sent means the platform handed off the message; it does not guarantee the recipient read it.
- Inbox conversations and campaign logs answer different questions.
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